Privacy Policy

Effective Date: 10th May 2024
Last Updated: 13th May 2025

At HME Solutions ("we", "our", or "us"), your privacy is important to us. We are committed to safeguarding your personal information and ensuring that your data is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and protect personal information obtained through our website and our services.

By using our website at www.hmesolutions.com.au or engaging with our products or services, you agree to the terms of this Privacy Policy.

1. Collection of Personal Information

We collect personal information directly from you when you interact with our website, communicate with us, or engage with our services. The information we collect may include:

• Personal identifiers such as your name, email address, phone number, and business details.

• Professional information such as your job title, company name, and industry.

• Communication records from emails, contact forms, or online chat interactions.

• Technical data such as IP addresses, browser types, operating systems, referring URLs, and interactions with our website content.

In some cases, we may also collect publicly available information or data provided by third-party partners.

2. Use of Personal Information

We use the personal information we collect for the following purposes:

• To provide and deliver our automated fleet management systems and related services;

• To respond to your inquiries, support requests, or feedback;

• To inform you about product updates, promotions, or service changes;

• To improve the performance, usability, and security of our website and offerings;

• To fulfil our legal obligations and exercise our legal rights.

Where appropriate, we may anonymise or aggregate data for research, analysis, and business development purposes.

3. Disclosure of Personal Information

We take your privacy seriously and will only share your personal information in the following circumstances:

• With trusted service providers or contractors who assist us in operating our website and delivering our services, under confidentiality agreements;

• When required by law, such as in response to lawful requests by public authorities or to comply with legal proceedings;

• With your consent or at your direction, such as when we collaborate with partners on specific projects or promotions.

We do not sell or rent your personal information to third parties.

4. Security of Your Information

HME Solutions takes reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include secure storage systems, encrypted communications, access controls, and staff training.

Despite our best efforts, no method of transmission over the internet or electronic storage is completely secure. We encourage you to take precautions to protect your own information, such as using secure passwords and not sharing your login details.

5. Use of Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience, track usage patterns, and deliver targeted content. Cookies are small data files stored on your browser that help us understand user behaviour and improve our services.

You can manage your cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain website features.

6. Third-Party Sites

Our website may contain links to third-party websites that are not operated by HME Solutions. We are not responsible for the privacy practices or content of these sites. We recommend that you review their privacy policies before providing any personal information.
 

7. Accessing and Correcting Your Personal Information

You have the right to request access to personal information we hold about you and to request corrections if that information is inaccurate, out-of-date, incomplete, irrelevant, or misleading.

To make a request, please contact us using the details provided below. We may ask you to verify your identity before processing your request. We aim to respond within a reasonable timeframe.

8. International Data Transfers

While we primarily operate in Australia, some of our service providers may store or process data in overseas locations. We take steps to ensure that these providers adhere to privacy standards that align with Australian laws, and we maintain appropriate safeguards when transferring data internationally.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, or our business operations. Any changes will be published on this page, and the revised policy will take effect immediately upon posting.

We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or the way in which your personal information has been handled, please contact:

HME Solutions
Website: https://www.hmesolutions.com.au
Email: info@hmesolutions.com.au
 

We take all privacy inquiries seriously and will respond promptly to your request.