About the Role
HME Solutions is seeking a highly experienced and operationally focused Fleet Operations Manager to lead and manage customer-facing mining operations. This role is responsible for ensuring the effective deployment, support, and performance of HME’s technology solutions on mine sites, while managing a team of field support professionals.
The ideal candidate will have a background in mining engineering or operations, strong leadership skills, and experience managing both teams and customer relationships in fast-paced, high-impact environments. The role requires a combination of technical acumen, operational discipline, and strong communication—ideally in multiple languages.
Requirements
Key Responsibilities
Lead day-to-day management of HME's fleet operations support team, including scheduling, site coordination, issue resolution, and performance oversight.
Serve as the primary operational contact for mining clients, ensuring delivery of high-quality support and alignment with contractual service levels.
Oversee deployment and optimisation of fleet management systems, machine guidance hardware, and real-time telemetry solutions across multiple mine sites.
Coordinate onboarding and training programs for operators, site engineers, and maintenance teams on the use of HME systems.
Monitor fleet KPIs, system performance, and operator compliance data using HME’s proprietary tools and dashboards.
Develop and maintain strong working relationships with mine site managers, OEM partners, and cross-functional internal teams.
Manage operational risk, compliance, and quality control processes in alignment with customer and internal standards.
Lead, mentor, and develop a high-performing team of fleet operations staff and technical field representatives.
Provide operational input into product development, configuration, and deployment planning to improve supportability and usability of HME solutions.
Travel to client sites as required to oversee key deployments and manage critical support escalations.
Required Qualifications & Experience
Bachelor's degree in mining engineering, Mechanical Engineering, or a related technical discipline.
Demonstrated experience in fleet operations, mine production support, or equipment performance monitoring.
8+ years of total experience, with at least 3–4 years in a customer-facing operations or technical support leadership role, is preferred.
Proven experience in managing field-based teams, support engineers, or site representatives in the mining sector.
Strong understanding of mining equipment (trucks, loaders, dozers, drill rigs), fleet utilisation, and operator behaviour monitoring.
Familiarity with fleet management systems, machine guidance platforms, or mine control room operations is highly desirable.
Multi-lingual capabilities are highly regarded (English required; other languages such as Arabic, Hindi, or regional languages are advantageous).
Excellent communication, conflict resolution, and stakeholder engagement skills.
Preferred
Prior experience working with technology vendors or system integrators in the mining or industrial sector.
Exposure to remote operations centres (ROC) or real-time fleet tracking environments.
Willingness to travel periodically to domestic and international mining operations.
About the Company
HME Solutions is a leading innovator in the global mining industry, specialising in the development of advanced Hardware, Technology, and SaaS-based Fleet Management Solutions (FMS) for heavy mining equipment (HME). Our flagship platform, FMS Live™, integrates cutting-edge GNSS machine guidance and automation technologies to drive productivity, precision, and efficiency in both surface and underground mining environments.
Headquartered in Perth, Australia, HME Solutions is rapidly expanding into international markets to meet growing demand. As part of this growth, we are investing in a world-class administrative and technical support hub in Hyderabad, India—home to our software and infrastructure engineering teams. This office plays a critical role in supporting our global operations and driving innovation in mining technology.