IT Support Lead

Key Responsibilities 

• Deliver L1 and L2 IT support to internal staff and remote mining site teams. 

• Configure, troubleshoot, and maintain IT infrastructure including desktops, laptops, network devices, tablets, and specialised mining hardware. 

• Provide remote diagnostics and support for GNSS units, in-cab devices, fleet management systems, and connected sensors. 

• Manage and track IT assets, software licenses, and system documentation. 

• Collaborate with engineering and software teams to support testing, deployment, and updates of mining solutions. 

• Monitor and manage user access, backups, and system security in compliance with company policies. 

• Administer network equipment, including switches, routers, VPNs, and firewalls. 

• Assist in the deployment and maintenance of cloud platforms and data services used in mining operations. 

• Conduct training and onboarding sessions for new users, ensuring system readiness across all locations. 

• Develop, maintain, and enforce IT and cybersecurity policies and procedures aligned with industry standards (e.g., ISO 27001, NIST). 

• Lead internal efforts to achieve and maintain relevant IT and cybersecurity certifications required for enterprise or mining-sector clients. 

• Coordinate and manage annual penetration testing of the FMS-Live software platform in collaboration with external vendors and internal stakeholders. 

• Ensure incident response and data breach protocols are in place and tested regularly. 

• Monitor and report on compliance with internal and client-specific security requirements, audit trails, and system access controls. 

• Stay current with emerging cybersecurity threats and propose continuous improvements to mitigate risks. 

• Support the preparation and documentation for IT audits, vendor assessments, and customer security reviews. 

• Champion IT best practices across the organisation and contribute to continuous improvement in system resilience and user safety. 

Required Skills & Qualifications 

• Bachelor’s degree in Information Technology, Computer Science, or a related field. 

• Minimum 4+ years of proven experience in IT support, systems administration, or infrastructure roles. 

• Strong knowledge of Windows environments, networking fundamentals (TCP/IP, DNS, DHCP), and intermediate to advanced cybersecurity principles. 

• Experience with remote support tools, ticketing systems, and endpoint management platforms. 

• Proficient in configuring and managing routers, switches, VPNs, and basic server environments. 

• Excellent troubleshooting skills with the ability to diagnose and resolve complex hardware, software, and network issues. 

• Experience writing, implementing, and enforcing IT policies and procedures aligned to recognised frameworks (e.g., ISO 27001, NIST). 

• Familiarity with cybersecurity compliance processes and participation in IT or data security audits. 

• Hands-on experience coordinating or supporting third-party penetration testing and system vulnerability assessments. 

• Understanding of data security, identity and access management (IAM), backup strategies, and incident response protocols. 

• Ability to support field-based teams in industrial or remote locations, including across multiple time zones. 

Preferred Experience  

• Background in mining, construction, industrial automation, or other field-based industries with critical infrastructure. 

• Familiarity with GNSS technology, fleet management systems, or real-time telemetry solutions. 

• Exposure to cloud environments (Azure, AWS, or GCP) and remote monitoring or endpoint management tools. 

• Experience implementing or supporting cybersecurity frameworks such as ISO 27001, NIST CSF, or SOC 2. 

• Involvement in coordinating or responding to IT audits, penetration testing, or third-party security assessments. 

• Demonstrated experience developing and rolling out IT and cybersecurity policies and standard operating procedures. 

• Certifications such as CompTIA Security+, Certified Information Systems Auditor (CISA), Certified Ethical Hacker (CEH), or ISO 27001 Lead Implementer are advantageous. 

• Scripting knowledge (PowerShell, Bash, or Python) to assist in automating IT administration and reporting tasks.